CASE STUDY 1

Read the office situation provided below an utilize a variety of communication modes as you respond to the question that follow. Chester visite the office of the government agency. As he approach the receptionist desk, he saw that she was speaking to a person staning at the desk. He stood nearby an was able to hear the conversation. He then realize that they were chatting about their weeken's activities. He continues to wait for a while hoping that the receptionist would notice him. Unfortunately, he was ignore until he sai "excuse me". The receptionist turned her back to him an continue her conversation 1. State the core problem of this situation. 2. Explain the impression that are create as a result of this situation. 3. Outline the approach that should have been taken. 4. How can the company ensure that this situation is not repeated.

CONTACT WITH CLIENTS

Contact with clients involves four elements- attitude, sensitivity,grooming an interpersonal skills. Briefly explain each element.