Provide Information to Clients.

Why is it important to ensure that our body language and tone is conveying the message we want to send to our client?

CUSTOMER COMPLAIN

Current customer service training recommend that customer complains should be handled as quickly and tackfully as possible. Do you believe this recommendation, and give reason for your believe or non believe stating real life examples.

Quality Customer Service

Current Management training suggest that if you understand the customer more product will sell. However other believe that if you have a good product you do not need to know the customer. What do you believe and why?

Meeting Management

What is the role of meeting minutes and conventions. How does meeting minutes and convention aid in organisations decision making.list three meeting terms and conventions you are familar with

Law that govern jamaica workforce

Many workers complain that employers are unfair, but the truth is that they are not familar with the laws that govern their trade. Go to www. jis.gov.jm and look at the employment laws of jamaica, after looking at the laws discuss the importance of holiday with pay law and redundancy . ( julia do your best, marva what up. romone start now, lance leave your wife alone and do some work)

How has a conflict helped me?

Give an example of how a personal conflict at work, home, school or in your personal life has help you to be a better person.

CONFLICT AT THE WORKPLACE.

It is said that without conflict true growth can never take place. Many organization try to cushion (avoid) conflict to their own detriment. Express your view on the role of conflict in growth and development of an organization.