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Wednesday, February 17, 2010
CUSTOMER COMPLAIN
Current customer service training recommend that customer complains should be handled as quickly and tackfully as possible. Do you believe this recommendation, and give reason for your believe or non believe stating real life examples.
27 comments:
Shomari
said...
yes i do agree with the management customer complain should be delt with appropriately to maintain the company's trust.
it all the depends on the complains that are being made.a customer service person must take the time out to listen to each customer before coming to a hasty decision.while at times there are complains that can be solve immediately. in conclusion a customer complain should not be delt with too quickly or slowly.
shomari not only the trust of the company will be kept but their can also be an increase of customer to the company and their reputation will be of high standard
yes i believe that customers compliain should be handle as quick as possible the reason why, so that the matter can dealth with and there is no delay and so that customers who should be compensate must be compensate (Tanisha)
i strongly agree that customers complain should be handle as quick as possible but to be careful along with it (avoid future out breaks). hence there is no hold up for the future complain or the service to be given to another customer.
In a competitive world as this i agree with current customer recommendation. to be able to keep our customer we need to be able to ensure that each customer complain is dealt with quickly and tackfully, this shows the customer that they are at the heart of the company. (Violet)
Tanisha it all depends on the situation at hand, for if the customer is vile you should find a way of calming the customer without saying the word calm. and you should not always rush at the situation.
It is professional and will enchance productivity if a customer's complain is dealt with efficiently and tackfully, therefore i agree with current customer service recommendation. customers are known as the end-user of some product and if they are uncomfortable with an issuse they should be heard. the customer comes first.
It is also good using some of your soft skills while you are working, even when theirs problems in the workplace or with your customer that shows your understanding.(Anvaniese)
I like the comments i am seeing however other students view are missing.quick response will ensure that the organization name is not tarnished.One bad customer tells ten. ( ASHLEY
even though their complain should be dealt with quickly and tackfully, some organisation have time policy in which complain are dealt with however this is no excuse not to satisfy the needs of their customers.
I most strongly agree that customer should be dealt with as quickly as possible and with tack. Customer's are very important to any business and without them your business will not grow. If you should go to a bank to open an account and you were not greeted with a smile or was showen any warmth or welcome, would you bother to open the account at that bank?
i agree with the current customer service training,all quries should be dealt with promptly and effectively so that the customer can be satisfied. {grace}
Organisation need to realise that their company only posper and excell through the support of their customers, therefore it is only in the company's interest to be efficient in satisfying their customers.
some persons who are in charge of dealing with complains are too relax and sometimes take their customer and jobs for granted. customer complains are one way of receiving feedback. image what would happen if these complaints were put in a file draw and forgotten, the customers would take there business elsewhere, productivity will decline and above all the company's income would decrease.
When a customer leaves an establishment not being satisfied the image of that organization is scared for life.The complain must go through the proper protocol in order for redress. No complain is foolish, so it must be handled swiftly and to the best of their ability . {grace}
yes i do agree with dealing customer complains quickly and apologiseing for the misunderstanding and decision the situation,ask question,listen offer better products of their choice.
Firstly why do people have complaints, its because the products are worthless these days, i mean not 100% quality! There is no education provided before purchase..When working for HP we had a Camera model named 945, which never had complaints, just because its was 100% quality in all aspects. So vendors should always think of customer satisfaction rather then $$$.Thanks Customer Service Education Requirements
27 comments:
yes i do agree with the management customer complain should be delt with appropriately to maintain the company's trust.
it all the depends on the complains that are being made.a customer service person must take the time out to listen to each customer before coming to a hasty decision.while at times there are complains that can be solve immediately. in conclusion a customer complain should not be delt with too quickly or slowly.
shomari not only the trust of the company will be kept but their can also be an increase of customer to the company and their reputation will be of high standard
yes i do agree with you tresan, that's how it is in todays world. treat customers nicely and they shall uplift your company
yes i believe that customers compliain should be handle as quick as possible the reason why, so that the matter can dealth with and there is no delay and so that customers who should be compensate must be compensate
(Tanisha)
Tanisha i do not understand your statement could you please clarify it for me.
i strongly agree that customers complain should be handle as quick as possible but to be careful along with it (avoid future out breaks). hence there is no hold up for the future complain or the service to be given to another customer.
yes i agree with shomari and tresan,because listing to your customers shows that you care,about their upinions and right has a customer.
Customer complains are very important because it gives the company feed back.
In a competitive world as this i agree with current customer recommendation. to be able to keep our customer we need to be able to ensure that each customer complain is dealt with quickly and tackfully, this shows the customer that they are at the heart of the company. (Violet)
Shomari i meant that if a customers must get what is entitle to them(like money) they shoulds and it should not be no delay
Tanisha it all depends on the situation at hand, for if the customer is vile you should find a way of calming the customer without saying the word calm. and you should not always rush at the situation.
It is professional and will enchance productivity if a customer's complain is dealt with efficiently and tackfully, therefore i agree with current customer service recommendation. customers are known as the end-user of some product and if they are uncomfortable with an issuse they should be heard. the customer comes first.
It is also good using some of your soft skills while you are working, even when theirs problems in the workplace or with your customer that shows your understanding.(Anvaniese)
I like the comments i am seeing however other students view are missing.quick response will ensure that the organization name is not tarnished.One bad customer tells ten. ( ASHLEY
as i always someone can do a thousand good to build a good reputation and one bad can cause it all
even though their complain should be dealt with quickly and tackfully, some organisation have time policy in which complain are dealt with however this is no excuse not to satisfy the needs of their customers.
I most strongly agree that customer should be dealt with as quickly as possible and with tack. Customer's are very important to any business and without them your business will not grow. If you should go to a bank to open an account and you were not greeted with a smile or was showen any warmth or welcome, would you bother to open the account at that bank?
violet i don't think that it is policy i think it is called an appointment.
i agree with the current customer service training,all quries should be dealt with promptly and effectively so that the customer can be satisfied.
{grace}
You are so right Tresan. Bad reviews travels faster than a thousand good
Organisation need to realise that their company only posper and excell through the support of their customers, therefore it is only in the company's interest to be efficient in satisfying their customers.
some persons who are in charge of dealing with complains are too relax and sometimes take their customer and jobs for granted. customer complains are one way of receiving feedback. image what would happen if these complaints were put in a file draw and forgotten, the customers would take there business elsewhere, productivity will decline and above all the company's income would decrease.
When a customer leaves an establishment not being satisfied the image of that organization is scared for life.The complain must go through the proper protocol in order for redress. No complain is foolish, so it must be handled swiftly and to the best of their ability . {grace}
yes in deed customers complain should be handle as quickly as possible because without customers supporting there will be no business.
(Juliet)
yes i do agree with dealing customer complains quickly and apologiseing for the misunderstanding and decision the situation,ask question,listen offer better products of their choice.
Firstly why do people have complaints, its because the products are worthless these days, i mean not 100% quality! There is no education provided before purchase..When working for HP we had a Camera model named 945, which never had complaints, just because its was 100% quality in all aspects. So vendors should always think of customer satisfaction rather then $$$.Thanks
Customer Service Education Requirements
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