Transfering a telephone call

Class Test. (1)

Instruction: Read the question below and respond via blog. Only comments received today will be graded.


1. List the steps in details how a telephone call should be transferred to a third party in an organisation.

HANDLE TELEPHONE CALL

Why is it important to use proper dialect and no slang when communication with customers via the telephone?

Questioning and Listening

It is very important that you actively listen to your clients and ask relevant question. Why is this so?

Provide Information to Clients.

Why is it important to ensure that our body language and tone is conveying the message we want to send to our client?

CUSTOMER COMPLAIN

Current customer service training recommend that customer complains should be handled as quickly and tackfully as possible. Do you believe this recommendation, and give reason for your believe or non believe stating real life examples.

Quality Customer Service

Current Management training suggest that if you understand the customer more product will sell. However other believe that if you have a good product you do not need to know the customer. What do you believe and why?

Meeting Management

What is the role of meeting minutes and conventions. How does meeting minutes and convention aid in organisations decision making.list three meeting terms and conventions you are familar with