Business travel

what steps must be followed when one is preparing to travel abroad?

The Internet

"The world's  education  sector cannot survive without the internet".Do you agree or disagree with this view? Post your comments

CASE STUDY 1

Read the office situation provided below an utilize a variety of communication modes as you respond to the question that follow. Chester visite the office of the government agency. As he approach the receptionist desk, he saw that she was speaking to a person staning at the desk. He stood nearby an was able to hear the conversation. He then realize that they were chatting about their weeken's activities. He continues to wait for a while hoping that the receptionist would notice him. Unfortunately, he was ignore until he sai "excuse me". The receptionist turned her back to him an continue her conversation 1. State the core problem of this situation. 2. Explain the impression that are create as a result of this situation. 3. Outline the approach that should have been taken. 4. How can the company ensure that this situation is not repeated.

CONTACT WITH CLIENTS

Contact with clients involves four elements- attitude, sensitivity,grooming an interpersonal skills. Briefly explain each element.

Meeting Terms

How does unfamiliarity with meeting terms affects the individuals ability to effectively take minutes?


Discuss two meeting terms that stand out in your mind .

HOME WORK

HOME WORK

1. List and explain four (4) procedure used to secure telephone message whether by paper or electronic device at the office.

2. How should a fault discovered with the telephone or telephone equipment( voice mail recorder ,cords, buttons not pressing) be handled.

Due date: Monday March 8,2010.

Transfering a telephone call

Class Test. (1)

Instruction: Read the question below and respond via blog. Only comments received today will be graded.


1. List the steps in details how a telephone call should be transferred to a third party in an organisation.

HANDLE TELEPHONE CALL

Why is it important to use proper dialect and no slang when communication with customers via the telephone?

Questioning and Listening

It is very important that you actively listen to your clients and ask relevant question. Why is this so?

Provide Information to Clients.

Why is it important to ensure that our body language and tone is conveying the message we want to send to our client?

CUSTOMER COMPLAIN

Current customer service training recommend that customer complains should be handled as quickly and tackfully as possible. Do you believe this recommendation, and give reason for your believe or non believe stating real life examples.

Quality Customer Service

Current Management training suggest that if you understand the customer more product will sell. However other believe that if you have a good product you do not need to know the customer. What do you believe and why?

Meeting Management

What is the role of meeting minutes and conventions. How does meeting minutes and convention aid in organisations decision making.list three meeting terms and conventions you are familar with

Law that govern jamaica workforce

Many workers complain that employers are unfair, but the truth is that they are not familar with the laws that govern their trade. Go to www. jis.gov.jm and look at the employment laws of jamaica, after looking at the laws discuss the importance of holiday with pay law and redundancy . ( julia do your best, marva what up. romone start now, lance leave your wife alone and do some work)

How has a conflict helped me?

Give an example of how a personal conflict at work, home, school or in your personal life has help you to be a better person.

CONFLICT AT THE WORKPLACE.

It is said that without conflict true growth can never take place. Many organization try to cushion (avoid) conflict to their own detriment. Express your view on the role of conflict in growth and development of an organization.

Distance Education

What role does distance education currently play in your school. What are the challenges?